At H2O Salon, your satisfaction is our top priority. We stand by the quality of our products and ask that all items be handled with care. If your order arrives with visible defects, please take photos and contact us right away so our team can resolve the issue quickly.

We gladly offer a full refund for products that are unopened and unused, returned in their original packaging with proof of purchase. For items that have been opened and cannot be returned in their original condition, a partial refund may be issued at our discretion. Please note that customers assume responsibility for all return shipping costs, and that returns, refunds, or exchanges cannot be processed in-store at H2O Salon to ensure the integrity of our inventory.

All direct payment gateways follow strict security rules called PCI-DSS, which are designed to protect your payment information. These rules are supported by major brands like Visa, Mastercard, American Express, and Discover.

Standard delivery typically takes about 7 business days. However, due to occasional carrier delays, some orders may take a bit longer. If your order hasn’t arrived within 14 days, please reach out to us and we’ll be happy to assist.

If the product you want is out of stock, just send us a message with the product name in the subject line. We’ll notify you as soon as it’s back in stock. Our inventory is updated regularly, so check back often!